Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather information you voluntarily share. This includes your name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is securely processed through our payment partners.

For our corporate clients, we may gather additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a customized service that aligns with your business needs.

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

SoftMarbleVoyage respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational measures to safeguard it. This covers secure data storage, encrypted transmissions, and restricted access to personal information within our organization.

Although we deploy robust security measures, no internet transmission method is completely secure. We continually update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights over your personal data. In accordance with applicable laws, you may be able to access, amend, delete, or limit how your information is processed.

To exercise these rights, please reach out using the contact details at the end of this policy. We will reply within a reasonable period as mandated by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and purpose of collection.

Cookies and Website Tracking

This site utilizes cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our pages. Cookies let us recall your preferences and assess site performance.

You can manage cookie preferences in your browser. Note that turning off some cookies could impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site might include links to external websites or services. This privacy policy covers only SoftMarbleVoyage and our site. We are not accountable for the privacy practices of third-party sites.

We recommend reviewing the privacy policies of any third-party sites you access via links from our site.

Policy Updates

We may periodically revise this privacy policy to reflect shifts in our practices, offerings, or legal obligations. When major changes occur, we will update the "Last Updated" timestamp at the top of this policy.

We invite you to review this policy occasionally to stay informed about how we protect your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.